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Saturday, January 30, 2010

A bit overwhelmed at the moment....

So the day is finally here, jetBlue changed over to our new system!! Time to celebrate? Uh no, not quite. I was able to get into my system and I took my first call 30 minutes after I logged into the system, made my first reservation (it was even an international booking), and I naively thought this was going to be smooth sailing for me.... I had read on the JB chat boards that people were having 20-30 minutes between calls, which I thought okay great, enjoy the calm before the storm. So that is exactly what I've had all day at the very least 15 minutes between calls, most of them were just questions about stuff like; what can I take in my carry-on, how long before my flight do I need to be at the airport, you get the drift, so I get a call from a guy who needed to book a flight for him and his mother, no problem, I get it booked and I'm going over his flight information and he says did I say NY- Fort Lauderdale? I wanted NY-West Palm Beach, I think okay I can handle this, and try to do it myself, we talked about the flights and I tell him that I can't do it that I need to put him on hold and he says "well you better come back I was already put on hold and she never came back, so I hung up." I tell him that I will come back in 3 minutes or less he says okay, I kid you not, as soon as I switched over to make the call, the guy HUNG UP! SO I'm left trying to get his reservation fixed because he told me what flights he wanted and I had already given him his confirmation number, so now I've been on hold trying to get someone who can help me fix this dang reservation for over an hour and a half. In the mean time I'm sure he has called back and is cursing me out.... Sometimes I really wonder if this is worth it or not?!?
Also with ALL this down time that I'm stuck on the phone I have been going through clothes that I want to give to the DI and what I want to keep, and Matthew came in and threw all the clothes on the floor while I was on one of my calls, ruining my piles for donation and clothes that need to be washed and clothes that need to be put away... I got mad and he just looked at me and in his cute little voice says, "Oh, sorry mama." How can I stay mad at that? Still I'm feeling like I want to quit and go eat some chocolate and watch a chick flick, but I'm not off for another hour and there is tons of laundry that needs to be folded/put away....

3 comments:

The Boob Nazi said...

Ugh, I hate long phone calls. Thank goodness for speakerphone, right?

Confessions of a Closet Hoarder said...

It can be so frustrating feeling like you're going 1 step forward and 3 steps back!

I hope your day isn't quite as overwhelming tomorrow.

And thank you for the encouragement. :)

Derek-Jenny-Kaitlynd-Ethan-Dylan said...

Love you! :)